Collection Agency Management (TMS VM DRS)

Promoting a Collaborative Approach to Performance Management of Outsourced Receivables Portfolios.

  • For organizations that do not want to directly manage receivables that are outsourced to collection agencies are turning to TECHCOM for an end to end business process and performance management service.
  • TECHCOM Collection Agency Managed Services combines business process and performance management services with TECHCOM’s industry leading collection agency management CRM and decisioning technologies powered by VM DRS and DSW Enterprise to support all phases of receivable management.

The TECHCOM Advantage

Highly Experienced: Leverage Industry Best Practices and Lessons Learned

  • With a collective 60+ years in the credit and collections industry, TECHCOM’s team of expert consultants provide focused business process and performance management expertise offering best practices in portfolio risk segmentation, collection/recovery strategies and treatments, agency management, and business intelligence and analytics.

A Secured Private Network of Collection Agencies

  • TECHCOM has access to a large network of collection agencies including the top 25 collection agencies in Canada via the TECHCOM private (non-internet) network who are all leveraging the benefits of VM DRS today for the collection servicing of receivables for TECHCOM clients across all Provinces.

Complete Visibility and Transparency into Portfolio Performance

  • VM DRS provides real time capabilities for portfolio monitoring, exceptions and performance management enabling for complete transparency and immediate insight into the performance of a receivables portfolio.

An Integrated Solution

  • TECHCOM’s Collection Agency Managed Services solution can be fully integrated into any TECHCOM solution and an organization host systems enabling for the downstream and upstream exchange of customer, account and payment related information in real time, near real time or in batch.

Collection Agency Managed Services Features and Benefits

A Collaborative Approach

  • TECHCOM works closely with the organization in establishing strategies, treatments and workflows that align with the organizations objectives to deliver continuous improvement and a favourable customer experience.
  • Regularly scheduled business review sessions are conducted bringing the organization’s management team and TECHCOM’s consultants together to review portfolio performance and to identify opportunities for continuous improvement.

Strong Focus and Commitment to the Customer Experience

  • With a strong focus and commitment to customer support, Managed Services Support Call Centre provides customers and collection agency partners with 24x7x365 bi-lingual support ensuring customer inquiries and other customer support related items are handled timely.

Powerful Dashboard Reporting

  • A suite of performance based dashboard reporting is available to the organization via desktop, or a mobile device.