TECHCOM Onsite or Offsite IT Support

Are you looking for a comprehensive IT support solution so you can diagnose and fix problems quicker? Would you like to simplify your world so you only need to call one vendor to help you resolve issues? Would you like to reduce support costs and free up funding for other initiatives?

When it comes to IT support, you need a partner you can rely on which isn’t always easy when you have multiple support contracts with differing service levels. It can seem as if you alone are responsible for diagnosing problems and coordinating communication among vendors. Fortunately, there’s a better option.

TECHCOM Onsite or Offsite IT Support services establish a single point of contact and accountability for virtually all of your support needs. We integrate support for all of the individual products within a solution so you don’t have to spend your time coordinating IT support services. With our outstanding track record of managing complex, multivendor IT environments and creating innovative maintenance solutions, you can leverage our unique experience to resolve your specific challenges.

TECHCOM uses an integrated, automated service delivery model – proven to work with thousands of clients – to reduce downtime by streamlining problem identification and resolution. It also enables TECHCOM to identify opportunities to reduce outages and work closely with you to implement improvements.

TECHCOM Onsite or Offsite IT Support services:

  • Make it easier for you to get support since you only have to contact one expert solution provider, TECHCOM;
  • Connect you with our team of experts who’s goal it is to increase your IT environment availability, reliability and efficiency;
  • Provide support under a simplified contract structure for multivendor hardware and software throughout your environment; and
  • Optimize the use of IT products and services, and reduce costs via flat-rate onsite or offsite support.

Designed to reduce your costs, increase your profits and mitigate your business risks, TECHCOM Onsite or Offsite IT Support services allow you to focus on running your business, not running your technology. As your partner, our friendly and knowledgeable technicians are committed to offering you high quality products and services to keep your office running smoothly.

Let Us Help You

  • TECHCOM’s friendly support team operates as a 24-7-365 bilingual single point of contact to handle your requests timely.
  • We can relieve your team from the burden of managing issues, freeing them up for strategic priorities.

IT & Software Support

  • Single-source, integrated services for infrastructure solutions purchased through TECHCOM and third-party hardware and software solutions purchased through TECHCOM.
  • Simplified and streamlined IT management and improved systems availability through proactive guidance to prevent outages and accelerate issue resolution.
  • Customized proactive and preventive maintenance recommendations for server, storage and network devices.

Technical Support

  • Robust analytic-based recommendations to help optimize your IT system availability.
  • Accurate and high-level support coverage for your IT environment while reducing your cost for dedicated IT resources.
  • Thorough support with proactive coverage for virtually your entire IT environment.
  • Faster access to help based on TECHCOM’s facilitation of an up-to-date IT inventory.

Onsite End-User Support

  • Installation of new hardware or desktop platforms, or the addition of peripheral equipment.
  • Rolling out system and/or software upgrades, or application deployments.
  • Moving to a different location.
  • General day-to-day support and management.
  • Systems analysis and IT inventory.