Careers

Category:  IT & Network Security

Organization: TECHCOM (resumes@techcomnet.com)

Job Title:  Network Analyst

Location: Vaughan

Employment Availability: Immediate

Candidates who meet the criteria listed for this position and who are interested in working in a dynamic environment that supports innovation, creativity, and excellence are invited to apply.  We would like to thank all applicants in advance for their interest however only those selected for an interview will be contacted.

Position Overview:  A progressive opportunity in supporting a growing wide area network operated by Techcom across Canada.  Candidate must be highly motivated and able to deliver projects in an effective and efficient manner in a fast paced environment.  Individuals must be self-motivated with an act of problem solving. Your involvement in projects will consist of design, development and deployment of small to large scale projects for Fortune 500 companies.

General Responsibilities & Expectations:

• Interpret business requirements and technical specifications in order to deliver a solution (either a new solution, an enhancement to an existing solution, or a break fix item for an existing solution);
• Perform tasks to business requirements/technical specifications, industry standards and internal standards/design guidelines;
• Investigate, analyze, resolve and document incidents; perform maintenance activities and correction of incidents;
• Create and maintain business and/or technical documentation using defined documentation templates;
• Provide support to TECHCOM clients, including participating in on-call and/or onsite support for internal and client users;
• Support the day-to-day administration of firewalls;
• Repair and/or assemble computer/server equipment;
• Flexible attitude, ability to effectively prioritize and execute tasks, and perform under pressure on multiple initiatives/projects simultaneously in a very fast paced environment;
• Commitment to quality and a well thought out approach to assignments; and
• Ability to work well within a team and follow TECHCOM processes and policies.

Skills & Qualifications:

• 2+ years’ experience with 4 or more of: UNIX, Linux, Windows, patch management, Cisco Network, IDS/HID, encryption standards,  SSL, VPN, IPSEC, TCP/IP, DNS, web security architecture, PHP, Apache, MySQL, Percona, Nessus, Active Directory, ESXi Virtualization;
• Solid knowledge of information security principles and practices, as well as IT infrastructure planning and development
• Working experience with intrusion detection systems; understanding of advanced security protocols and standards;
• Experience with software and security architectures; experience with security practices of Intranet and Extranet;
• Strong oral and written communication skills;
• Fully fluent in English (speaking, reading and writing; fluency in French is an asset that should be highlighted if applicable);
• Meeting deadlines for deliverables, and doing things right the first time; and
• Working with a diverse audience, including effectively working individually or in a team environment.
• Candidates must also be prepared for a flexible working schedule (if required; will vary depending on business needs) and to complete a criminal and credit background check.

Salary Range:  Salary is directly related to a candidate’s ability. While education and experience is important, the candidate’s attitude, speed and ability to deliver accurate results is paramount. TECHCOM is a performance based employer.

Category: Data Entry Associate/Managed Services / BPO

Organization: TECHCOM (resumes@techcomnet.com)

Job Title: Data Entry Clerk

Location: Vaughan

Employment Availability: Immediate

Candidates who meet the criteria listed for this position and who are interested in working in a dynamic environment that supports innovation, creativity, and excellence are invited to apply.  We would like to thank all applicants in advance for their interest however only those selected for an interview will be contacted.

Position Overview:  This role involves accurately and efficiently completing daily quota.  This position can be a full-time or part-time role.

 General Responsibilities & Expectations:

• Posting payments and updating account information
• Following up on payments and amending payment schedules as needed
• Flexible attitude and ability to perform under pressure on multiple tasks simultaneously
• Commitment to quality and a well through tout approach to tasks
• Work collaboratively with a dedicated team of professionals

Skills/Qualifications:

• Fast typing skills and ability to multi-task
• Must have excellent attention to detail
• Relevant experience in a customer service role
• Fully fluent in English (speaking, reading and writing; fluency in French is an asset that should be highlighted)
• Meeting deadlines for deliverable
• Working knowledge of Microsoft software products, including Word, Excel and PowerPoint;
• Working with a diverse audience, including effectively working individually or in a team environment
• Candidate must also be prepared to work flexible working schedule (if required; will vary depending on business needs)

Salary Range:  Salary is directly related to a candidate’s ability. While education and experience is important, the candidate’s attitude, speed and ability to deliver accurate results is paramount. TECHCOM is a performance based employer.

Category: Managed Services / BPO

Organization: TECHCOM (resumes@techcomnet.com)

Job Title: Data Entry Operator

Location: Vaughan

Employment Availability: Immediate

Candidates who meet the criteria listed for this position and who are interested in working in a dynamic environment that supports innovation, creativity, and excellence are invited to apply.  We would like to thank all applicants in advance for their interest however only those selected for an interview will be contacted.

Position Overview:  This role involves accurately and efficiently completing documented workflow processes, and delivering both verbal and written details to our clients (e.g. representatives of financial institutions, trustees, etc.).

General Responsibilities & Expectations:

• Customer account management activities, including posting data updates on TECHCOM systems;
• Documentation completion/review (e.g. forms, meeting minutes, process details, etc.);
• Tracking/completing necessary steps and check lists, including running and/or analyzing reporting;
• Confident and professional communication internally and with clients;
• Participate in internal and/or client meetings;
• Flexible attitude and ability to perform under pressure on multiple tasks simultaneously;
• Commitment to quality and a well thought out approach to tasks; and
• Ability to work well within a team and follow TECHCOM processes and policies.

Skills/Qualifications:

• At least two years’ relevant experience in a customer service role, including setting and managing customer expectations;
• Fully fluent in English (speaking, reading and writing; fluency in French is an asset that should be highlighted if applicable);
• Strong oral and written communication skills;
• Task management: identification, communication (verbal and written), follow through, resolution and escalation (as applicable);
• Must have excellent attention to detail;
• Fast typing skills and ability to multi-task;
• Meeting deadlines for deliverables, and doing things right the first time; and
• Working with a diverse audience, including effectively working individually or in a team environment.
• Candidates must also be prepared:
• for a flexible working schedule (if required; will vary depending on business needs);

• to lift and/or move items up to a maximum of 55lbs. (or the maximum allowed by law);
• to stand and/or walk for periods of time, including travelling to customer offices (if required); and
• to complete a criminal and credit background check.

• Ideal candidates will also have:

• Working knowledge of Microsoft software products, including Word, Excel and PowerPoint;
• Experience working at a bankruptcy/trustee/insolvency firm, and/or a credit counseling agency; and

• Knowledge of the BIA (Bankruptcy Insolvency Act) and related forms and processes.
  
  

Salary Range:  Salary is directly related to a candidate’s ability. While education and experience is important, the candidate’s attitude, speed and ability to deliver accurate results is paramount. TECHCOM is a performance based employer.

Category:  Product Support Help Desk

Organization: TECHCOM (resumes@techcomnet.com)

Job Title: Help Desk Agent

Location: Vaughan

Employment Availability: Immediate

Candidates who meet the criteria listed for this position and who are interested in working in a dynamic environment that supports innovation, creativity, and excellence are invited to apply.  We would like to thank all applicants in advance for their interest however only those selected for an interview will be contacted. 

Position Overview:  A progressive opportunity in customer service activities for growing information technology and software development department. Candidates must be highly motivated and able to deliver outstanding client experience and manage situations in an effective and efficient manner in a fast paced environment. Candidates must also be self-motivated with strong skills in multi-tasking, organizing and time management.  Experience and comfort with technical trouble-shooting and incident management is key.

General Responsibilities & Expectations:

• Deliver highest level of quality customer service and support to clients with a sense of urgency and sound judgement;
• Manage and track situations in a timely manner and follow internal processes to deliver an effective resolution;
• Embrace challenges with a proactive, organized approach to solving problems with responsible follow-through and clear communications to keep all applicable parties up to date through resolution;
• Confident and professional communication internally and with clients;
• Actively participate in internal and/or client meetings;
• Flexible attitude and ability to perform under pressure on multiple tasks simultaneously;
• Commitment to quality and a well thought out approach to tasks; and
• Ability to work well within a team and follow TECHCOM processes and policies.
  

Skills/Qualifications:

• At least two years’ relevant experience in a customer service role, including setting and managing customer expectations;
• Fully fluent in English (speaking, reading and writing; fluency in French is an asset that should be highlighted if applicable);
• Very strong oral and written communication skills so as to communicate clearly and effectively;
• Must have fast typing skills and a strong ability (and desire) to multi-task;
• Ability to collect and analyze situations, including ones with a technical component;
• Ability to exercise individual judgment and initiative in completing the necessary steps for many simultaneous situations, including task management steps such as identification, communication (verbal and written), follow through, resolution and escalation (if applicable);
• Meeting deadlines for deliverables, and doing things right the first time; and
• Working with a diverse audience, including effectively working individually or in a team environment.
• Candidates must also be prepared for a flexible working schedule (if required; will vary depending on business needs) and to complete a criminal and credit background check.
  
  

Salary Range:  Salary is directly related to a candidate’s ability. While education and experience is important, the candidate’s attitude, speed and ability to deliver accurate results is paramount. TECHCOM is a performance based employer.

Category: Project Management Office

Organization: TECHCOM (resumes@techcomnet.com)

Job Title: Project Coordinator

Location: Vaughan

Employment Availability: Immediate

Candidates who meet the criteria listed for this position and who are interested in working in a dynamic environment that supports innovation, creativity, and excellence are invited to apply.  We would like to thank all applicants in advance for their interest however only those selected for an interview will be contacted.

Position Overview:  A progressive opportunity in coordinating multiple activities for growing information technology and software development teams.  Candidates must be highly motivated and able to deliver multiple projects simultaneously in an effective and efficient manner in a fast paced environment.  Candidates must also be self-motivated with strong skills in multi-tasking, organizing and time management. Involvement in projects will consist of the coordination, time boxing and management of network and software design, development, testing and deployment of small to large scale projects for many large Canadian companies across multiple industries.

General Responsibilities & Expectations:

• Interpret business requirements and technical specifications to manage tasks and timelines for the internal and client teams;
• Flexible attitude, ability to effectively prioritize and execute tasks, and perform under pressure on multiple initiatives/projects simultaneously in a very fast paced environment;
• Provide support to TECHCOM clients;
• Commitment to quality and a well thought out approach to assignments;
• Ability to work well within a team and follow TECHCOM processes and policies;
• Create and maintain business and/or technical documentation using defined documentation templates; and
• Perform other related duties as assigned.
  
  

Skills/Qualifications:

• Knowledge of business and technical writing and/or project planning and management procedures, practices, and techniques;
• Must have fast typing skills and a strong ability (and desire) to multi-task;
• Very strong oral and written communication skills so as to communicate clearly and effectively;
• Fully fluent in English (speaking, reading and writing; fluency in French is an asset that should be highlighted if applicable);
• High degree of proficiency using Microsoft software products, including Word, Excel, PowerPoint, and Visio;
• Ability to collect and analyze complex data;
• Ability to exercise individual judgment and initiative in conducting the necessary operations within many simultaneous projects;
• Ability to prepare and conduct effective presentations;
• Meeting deadlines for deliverables, and doing things right the first time; and
• Working with a diverse audience, including effectively working individually or in a team environment.
• Candidates must also be prepared for a flexible working schedule (if required; will vary depending on business needs) and to complete a criminal and credit background check.
  
  

Salary Range:  Salary is directly related to a candidate’s ability. While education and experience is important, the candidate’s attitude, speed and ability to deliver accurate results is paramount. TECHCOM is a performance based employer.

Category:  Software Development

Organization: TECHCOM (resumes@techcomnet.com)

Job Title: Software Developer

Location: Vaughan

Employment Availability: Immediate

Candidates who meet the criteria listed for this position and who are interested in working in a dynamic environment that supports innovation, creativity, and excellence are invited to apply.  We would like to thank all applicants in advance for their interest however only those selected for an interview will be contacted.

Position Overview:  A progressive opportunity in the development and maintenance of custom web-based software applications.  Involvement in projects will consist of support, development, testing and deployment of small/straight-forward to large/complex projects for many large Canadian companies across multiple industries.  Successful team members in this role have strong skills in business requirement analysis, creative thinking, problem solving, collaboration and communication.

General Responsibilities & Expectations:

• Interpret business requirements and technical specifications in order to deliver a solution (either a new solution, an enhancement to an existing solution, or a break fix item for an existing solution);
• Perform coding to business requirements/technical specifications, industry standards and internal standards/design guidelines;
• Investigate, analyze and document defects; perform maintenance programming and correction of defects;
• Create, document and implement unit test plans and scripts;
• Create and maintain business and/or technical documentation using defined documentation templates;
• Provide support to TECHCOM clients, including participating in on-call and/or onsite support for internal and client users;
• Flexible attitude, ability to effectively prioritize and execute tasks, and perform under pressure on multiple initiatives/projects simultaneously in a very fast paced environment;
• Commitment to quality and a well thought out approach to assignments; and
• Ability to work well within a team and follow TECHCOM processes and policies.

Skills & Qualifications:

• Must have fast typing skills and a solid ability (and desire) to multi-task;
• Excellent programming knowledge and expertise with PHP, CSS, JavaScript/jQuery, HTML, Bash;
• Highly proficient in administering and supporting multiple/complex databases in MySQL and/or Percona, and the ability to analyze complex data;
• Conversant in AJAX, SOAP, XML, C#, Visual Basic or Oracle is beneficial;
• Knowledge of approach to application security is ideal;
• Fully comfortable in both a Linux (shell) and Windows (IDE such as PHPStorm) environment;
• Strong oral and written communication skills;
• Fully fluent in English (speaking, reading and writing; fluency in French is an asset that should be highlighted if applicable);
• Meeting deadlines for deliverables, and doing things right the first time; and
• Working with a diverse audience, including effectively working individually or in a team environment.
• Candidates must also be prepared for a flexible working schedule (if required; will vary depending on business needs) and to complete a criminal and credit background check.

Salary Range:  Salary is directly related to a candidate’s ability. While education and experience is important, the candidate’s attitude, speed and ability to deliver accurate results is paramount. TECHCOM is a performance based employer.

Category:  Quality Assurance

Organization: TECHCOM (resumes@techcomnet.com)

Job Title: Quality Assurance (QA) Analyst

Location: Vaughan

Employment Availability: Immediate

Candidates who meet the criteria listed for this position and who are interested in working in a dynamic environment that supports innovation, creativity, and excellence are invited to apply.  We would like to thank all applicants in advance for their interest however only those selected for an interview will be contacted.

Position Overview:  A progressive opportunity in the development and maintenance of custom web-based software applications.  This position involves creation, execution and reporting on test plans and procedures for small/straight-forward to large/complex projects for many large Canadian companies across multiple industries.  Together with our Development team, candidates must ensure TECHCOM products maintain a high degree of quality, and drive improvements in code quality via manual and automated testing.  Candidates must also have strong skills in analysis, attention to detail, problem solving, collaboration and communication.

General Responsibilities & Expectations:

• Participating in and supporting the day-to-day QA activities, and if in a QA Lead role, accountable for QA overall;
• Interpret business requirements and technical specifications in order to appropriately test or validate a solution (either a new solution, an enhancement to an existing solution, or a break fix item for an existing solution);
• Create and execute test plans/cases/scripts based on client and internal details, including regression testing if applicable;
• Investigate, analyze, report and document defects; monitor and track resolution; test the correction of identified defects;
• Prepare test summary reports or documentation;
• Provide support to TECHCOM clients, including supporting client QA planning, execution and ‘lessons learned’ meetings;
• Contribute to the drafting and finalization of training materials (internal and for clients) and support end user training;
• Flexible attitude, ability to effectively prioritize and execute tasks, and perform under pressure on multiple initiatives/projects simultaneously in a very fast paced environment;
• Commitment to quality and a well thought out approach to assignments;
• Ability to work well within a team and follow TECHCOM processes and policies; and
• Create and maintain business and/or technical documentation using defined documentation templates.

Skills/Qualifications:

• Must have excellent attention to detail;
• Strong knowledge of QA processes and techniques, and a solid knowledge of SDLC methodologies and test management tools;
• Must have fast typing skills and a strong ability (and desire) to multi-task;
• Very strong oral and written communication skills so as to communicate clearly and effectively;
• Fully fluent in English (speaking, reading and writing; fluency in French is an asset that should be highlighted if applicable);
• High degree of proficiency using Microsoft software products, including Word, Excel, PowerPoint, and Visio;
• Ability to collect and analyze complex data;
• Working with a diverse audience, including effectively working individually or in a team environment; and
• Candidates must also be prepared for a flexible working schedule (if required; will vary depending on business needs) and to complete a criminal and credit background check.
  
  

Salary Range:  Salary is directly related to a candidate’s ability. While education and experience is important, the candidate’s attitude, speed and ability to deliver accurate results is paramount. TECHCOM is a performance based employer.

Category:  Administration

Organization: TECHCOM (resumes@techcomnet.com)

Job Title: Administrative Assistant

Location: Vaughan

Employment Availability: Immediate

Position Overview:  Reporting to VP, Administration and Finance, you will be involved in a variety of clerical and administrative functions to support various departments within TECHCOM.

General Responsibilities & Expectations:

• Ensure the office is running as efficiently as possible. Order and manage office supplies and inventory, source, oversee and work with vendors as needed, own the office ambience
• Organize and maintain filing to follow a consistent approach to keeping documents manually and electronically
• Perform accounts receivable and accounts payable functions with duties including invoicing, discrepancies and reconciliation
• Coordinate service calls, site assessments, courier and shipments
• Monitor, review standard expenditures to ensure the activities of the office are conducted within established budgets, enter and track for all expense reimbursement monthly
• Lead and coordinate multiple events from planning to execution
• Assist with other administrative initiatives as needed
  
  

Skills & Qualifications:

• University Degree is an asset
• Experience in an administrative position
• Ability to manage multiple priorities in the allocated time and meet deadlines
• Ability to be self-supervised, independent and take initiative
• Strong verbal and written communication skills including proper spelling, grammar, and punctuation,
• Keen attention to details
• Strong computer software knowledge (Especially MS Word, Excel, and Power Point) and Internet research capabilities, Appreciates and enjoys technology
• High level of discretion required when dealing with confidential matters
• Working with a diverse audience, including interacting with senior levels of management, effectively working individually or in a team environment.
• Candidates must also be prepared for a flexible working schedule (if required; will vary depending on business needs) and to complete a criminal and credit background check.
  
  

Salary Range:  Salary is directly related to a candidate’s ability. While education and experience is important, the candidate’s attitude, speed and ability to deliver accurate results is paramount. TECHCOM is a performance based employer.

Category: Accounting and Finance

Organization: TECHCOM (resumes@techcomnet.com)

Job Title: AP/AR Bookkeeper

Location: Vaughan

Employment Availability: Immediate

Candidates who meet the criteria listed for this position and who are interested in working in a dynamic environment that supports innovation, creativity, and excellence are invited to apply.  We would like to thank all applicants in advance for their interest however only those selected for an interview will be contacted.

Position Overview:  Reporting to the Manager, Administration and Finance, you will be involved in full cycle accounting.  Responsibilities include the preparation of monthly and quarterly bookkeeping assignments (including, but not limited to: payables, receivables, bank reconciliations, credit card reconciliations, tax returns, annual T4 reporting). The successful candidate will need the following qualifications and experience.

General Responsibilities & Expectations:

• Perform full cycle bookkeeping functions
• Perform accounts receivable, billings, accounts payable and collection activities
• Reconcile accounts
• Post journal entries
• Maintain general ledgers and financial statements
• Prepare other statistical, financial and accounting reports
• Keep financial records and establish, maintain and balance various accounting using manual and computerized bookkeeping systems

Skills & Qualifications:

• Completion of Accounting Diploma or equivalent
• Knowledge of basic accounting principles and concepts
• Highly proficient in MS Office Suite (Word, Excel and PowerPoint)
• Excellent organizational skills and great attention to detail
• Solid communication skills both oral and written
• Excellent judgement and problem solving skills
• Strong work ethic, energetic and passionate
• Results oriented with the ability to complete assignments on time and management multiple priorities concurrently
• Ability to work independently as well as part of a team, plan and take initiative to accomplish objectives in a timely manner with minimal supervision in a fast paced high changed environment
• Candidates must also be prepared for a flexible working schedule (if required; will vary depending on business needs) and to complete a criminal and credit background check.

 
Salary Range:  Salary is directly related to a candidate’s ability. While education and experience is important, the candidate’s attitude, speed and ability to deliver accurate results is paramount. TECHCOM is a performance based employer.