Careers

Category: Data Entry Associate/Managed Services / BPO

Organization: TECHCOM (resumes@techcomnet.com)

Job Title: Data Entry Clerk

Location: Vaughan

Employment Availability: Immediate

Candidates who meet the criteria listed for this position and who are interested in working in a dynamic environment that supports innovation, creativity, and excellence are invited to apply.  We would like to thank all applicants in advance for their interest however only those selected for an interview will be contacted.

Position Overview:  This role involves accurately and efficiently completing daily quota.  This position can be a full-time or part-time role.

 General Responsibilities & Expectations:

• Posting payments and updating account information
• Following up on payments and amending payment schedules as needed
• Flexible attitude and ability to perform under pressure on multiple tasks simultaneously
• Commitment to quality and a well through tout approach to tasks
• Work collaboratively with a dedicated team of professionals

Skills/Qualifications:

• Fast typing skills and ability to multi-task
• Must have excellent attention to detail
• Relevant experience in a customer service role
• Fully fluent in English (speaking, reading and writing; fluency in French is an asset that should be highlighted)
• Meeting deadlines for deliverable
• Working knowledge of Microsoft software products, including Word, Excel and PowerPoint;
• Working with a diverse audience, including effectively working individually or in a team environment
• Candidate must also be prepared to work flexible working schedule (if required; will vary depending on business needs)

Salary Range:  Salary is directly related to a candidate’s ability. While education and experience is important, the candidate’s attitude, speed and ability to deliver accurate results is paramount. TECHCOM is a performance based employer.

Category: Managed Services / BPO

Organization: TECHCOM (resumes@techcomnet.com)

Job Title: Data Entry Operator

Location: Vaughan

Employment Availability: Immediate

Candidates who meet the criteria listed for this position and who are interested in working in a dynamic environment that supports innovation, creativity, and excellence are invited to apply.  We would like to thank all applicants in advance for their interest however only those selected for an interview will be contacted.

Position Overview:  This role involves accurately and efficiently completing documented workflow processes, and delivering both verbal and written details to our clients (e.g. representatives of financial institutions, trustees, etc.).

General Responsibilities & Expectations:

• Customer account management activities, including posting data updates on TECHCOM systems;
• Documentation completion/review (e.g. forms, meeting minutes, process details, etc.);
• Tracking/completing necessary steps and check lists, including running and/or analyzing reporting;
• Confident and professional communication internally and with clients;
• Participate in internal and/or client meetings;
• Flexible attitude and ability to perform under pressure on multiple tasks simultaneously;
• Commitment to quality and a well thought out approach to tasks; and
• Ability to work well within a team and follow TECHCOM processes and policies.

Skills/Qualifications:

• At least two years’ relevant experience in a customer service role, including setting and managing customer expectations;
• Fully fluent in English (speaking, reading and writing; fluency in French is an asset that should be highlighted if applicable);
• Strong oral and written communication skills;
• Task management: identification, communication (verbal and written), follow through, resolution and escalation (as applicable);
• Must have excellent attention to detail;
• Fast typing skills and ability to multi-task;
• Meeting deadlines for deliverables, and doing things right the first time; and
• Working with a diverse audience, including effectively working individually or in a team environment.
• Candidates must also be prepared:
• for a flexible working schedule (if required; will vary depending on business needs);

• to lift and/or move items up to a maximum of 55lbs. (or the maximum allowed by law);
• to stand and/or walk for periods of time, including travelling to customer offices (if required); and
• to complete a criminal and credit background check.

• Ideal candidates will also have:

• Working knowledge of Microsoft software products, including Word, Excel and PowerPoint;
• Experience working at a bankruptcy/trustee/insolvency firm, and/or a credit counseling agency; and

• Knowledge of the BIA (Bankruptcy Insolvency Act) and related forms and processes.
  
  

Salary Range:  Salary is directly related to a candidate’s ability. While education and experience is important, the candidate’s attitude, speed and ability to deliver accurate results is paramount. TECHCOM is a performance based employer.

Category:  Product Support Help Desk

Organization: TECHCOM (resumes@techcomnet.com)

Job Title: Help Desk Agent

Location: Vaughan

Employment Availability: Immediate

Candidates who meet the criteria listed for this position and who are interested in working in a dynamic environment that supports innovation, creativity, and excellence are invited to apply.  We would like to thank all applicants in advance for their interest however only those selected for an interview will be contacted. 

Position Overview:  A progressive opportunity in customer service activities for growing information technology and software development department. Candidates must be highly motivated and able to deliver outstanding client experience and manage situations in an effective and efficient manner in a fast paced environment. Candidates must also be self-motivated with strong skills in multi-tasking, organizing and time management.  Experience and comfort with technical trouble-shooting and incident management is key.

General Responsibilities & Expectations:

• Deliver highest level of quality customer service and support to clients with a sense of urgency and sound judgement;
• Manage and track situations in a timely manner and follow internal processes to deliver an effective resolution;
• Embrace challenges with a proactive, organized approach to solving problems with responsible follow-through and clear communications to keep all applicable parties up to date through resolution;
• Confident and professional communication internally and with clients;
• Actively participate in internal and/or client meetings;
• Flexible attitude and ability to perform under pressure on multiple tasks simultaneously;
• Commitment to quality and a well thought out approach to tasks; and
• Ability to work well within a team and follow TECHCOM processes and policies.
  

Skills/Qualifications:

• At least two years’ relevant experience in a customer service role, including setting and managing customer expectations;
• Fully fluent in English (speaking, reading and writing; fluency in French is an asset that should be highlighted if applicable);
• Very strong oral and written communication skills so as to communicate clearly and effectively;
• Must have fast typing skills and a strong ability (and desire) to multi-task;
• Ability to collect and analyze situations, including ones with a technical component;
• Ability to exercise individual judgment and initiative in completing the necessary steps for many simultaneous situations, including task management steps such as identification, communication (verbal and written), follow through, resolution and escalation (if applicable);
• Meeting deadlines for deliverables, and doing things right the first time; and
• Working with a diverse audience, including effectively working individually or in a team environment.
• Candidates must also be prepared for a flexible working schedule (if required; will vary depending on business needs) and to complete a criminal and credit background check.
  
  

Salary Range:  Salary is directly related to a candidate’s ability. While education and experience is important, the candidate’s attitude, speed and ability to deliver accurate results is paramount. TECHCOM is a performance based employer.

Category:  Software Development

Organization: TECHCOM (resumes@techcomnet.com)

Job Title: Software Developer

Location: Vaughan

Employment Availability: Immediate

Candidates who meet the criteria listed for this position and who are interested in working in a dynamic environment that supports innovation, creativity, and excellence are invited to apply.  We would like to thank all applicants in advance for their interest however only those selected for an interview will be contacted.

Position Overview:  A progressive opportunity in the development and maintenance of custom web-based software applications.  Involvement in projects will consist of support, development, testing and deployment of small/straight-forward to large/complex projects for many large Canadian companies across multiple industries.  Successful team members in this role have strong skills in business requirement analysis, creative thinking, problem solving, collaboration and communication.

General Responsibilities & Expectations:

• Interpret business requirements and technical specifications in order to deliver a solution (either a new solution, an enhancement to an existing solution, or a break fix item for an existing solution);
• Perform coding to business requirements/technical specifications, industry standards and internal standards/design guidelines;
• Investigate, analyze and document defects; perform maintenance programming and correction of defects;
• Create, document and implement unit test plans and scripts;
• Create and maintain business and/or technical documentation using defined documentation templates;
• Provide support to TECHCOM clients, including participating in on-call and/or onsite support for internal and client users;
• Flexible attitude, ability to effectively prioritize and execute tasks, and perform under pressure on multiple initiatives/projects simultaneously in a very fast paced environment;
• Commitment to quality and a well thought out approach to assignments; and
• Ability to work well within a team and follow TECHCOM processes and policies.

Skills & Qualifications:

• Must have fast typing skills and a solid ability (and desire) to multi-task;
• Excellent programming knowledge and expertise with PHP, CSS, JavaScript/jQuery, HTML, Bash;
• Highly proficient in administering and supporting multiple/complex databases in MySQL and/or Percona, and the ability to analyze complex data;
• Conversant in AJAX, SOAP, XML, C#, Visual Basic or Oracle is beneficial;
• Knowledge of approach to application security is ideal;
• Fully comfortable in both a Linux (shell) and Windows (IDE such as PHPStorm) environment;
• Strong oral and written communication skills;
• Fully fluent in English (speaking, reading and writing; fluency in French is an asset that should be highlighted if applicable);
• Meeting deadlines for deliverables, and doing things right the first time; and
• Working with a diverse audience, including effectively working individually or in a team environment.
• Candidates must also be prepared for a flexible working schedule (if required; will vary depending on business needs) and to complete a criminal and credit background check.

Salary Range:  Salary is directly related to a candidate’s ability. While education and experience is important, the candidate’s attitude, speed and ability to deliver accurate results is paramount. TECHCOM is a performance based employer.

Category:  Quality Assurance

Organization: TECHCOM (resumes@techcomnet.com)

Job Title: Quality Assurance (QA) Analyst

Location: Vaughan

Employment Availability: Immediate

Candidates who meet the criteria listed for this position and who are interested in working in a dynamic environment that supports innovation, creativity, and excellence are invited to apply.  We would like to thank all applicants in advance for their interest however only those selected for an interview will be contacted.

Position Overview:  A progressive opportunity in the development and maintenance of custom web-based software applications.  This position involves creation, execution and reporting on test plans and procedures for small/straight-forward to large/complex projects for many large Canadian companies across multiple industries.  Together with our Development team, candidates must ensure TECHCOM products maintain a high degree of quality, and drive improvements in code quality via manual and automated testing.  Candidates must also have strong skills in analysis, attention to detail, problem solving, collaboration and communication.

General Responsibilities & Expectations:

• Participating in and supporting the day-to-day QA activities, and if in a QA Lead role, accountable for QA overall;
• Interpret business requirements and technical specifications in order to appropriately test or validate a solution (either a new solution, an enhancement to an existing solution, or a break fix item for an existing solution);
• Create and execute test plans/cases/scripts based on client and internal details, including regression testing if applicable;
• Investigate, analyze, report and document defects; monitor and track resolution; test the correction of identified defects;
• Prepare test summary reports or documentation;
• Provide support to TECHCOM clients, including supporting client QA planning, execution and ‘lessons learned’ meetings;
• Contribute to the drafting and finalization of training materials (internal and for clients) and support end user training;
• Flexible attitude, ability to effectively prioritize and execute tasks, and perform under pressure on multiple initiatives/projects simultaneously in a very fast paced environment;
• Commitment to quality and a well thought out approach to assignments;
• Ability to work well within a team and follow TECHCOM processes and policies; and
• Create and maintain business and/or technical documentation using defined documentation templates.

Skills/Qualifications:

• Must have excellent attention to detail;
• Strong knowledge of QA processes and techniques, and a solid knowledge of SDLC methodologies and test management tools;
• Must have fast typing skills and a strong ability (and desire) to multi-task;
• Very strong oral and written communication skills so as to communicate clearly and effectively;
• Fully fluent in English (speaking, reading and writing; fluency in French is an asset that should be highlighted if applicable);
• High degree of proficiency using Microsoft software products, including Word, Excel, PowerPoint, and Visio;
• Ability to collect and analyze complex data;
• Working with a diverse audience, including effectively working individually or in a team environment; and
• Candidates must also be prepared for a flexible working schedule (if required; will vary depending on business needs) and to complete a criminal and credit background check.
  
  

Salary Range:  Salary is directly related to a candidate’s ability. While education and experience is important, the candidate’s attitude, speed and ability to deliver accurate results is paramount. TECHCOM is a performance based employer.

Category:  Administration

Organization: TECHCOM (resumes@techcomnet.com)

Job Title: Administrative Assistant

Location: Vaughan

Employment Availability: Immediate

Position Overview:  Reporting to VP, Administration and Finance, you will be involved in a variety of clerical and administrative functions to support various departments within TECHCOM.

General Responsibilities & Expectations:

• Ensure the office is running as efficiently as possible. Order and manage office supplies and inventory, source, oversee and work with vendors as needed, own the office ambience
• Organize and maintain filing to follow a consistent approach to keeping documents manually and electronically
• Perform accounts receivable and accounts payable functions with duties including invoicing, discrepancies and reconciliation
• Coordinate service calls, site assessments, courier and shipments
• Monitor, review standard expenditures to ensure the activities of the office are conducted within established budgets, enter and track for all expense reimbursement monthly
• Lead and coordinate multiple events from planning to execution
• Assist with other administrative initiatives as needed

Skills & Qualifications:

• University Degree is an asset
• Experience in an administrative position
• Ability to manage multiple priorities in the allocated time and meet deadlines
• Ability to be self-supervised, independent and take initiative
• Strong verbal and written communication skills including proper spelling, grammar, and punctuation,
• Keen attention to details
• Strong computer software knowledge (Especially MS Word, Excel, and Power Point) and Internet research capabilities, Appreciates and enjoys technology
• High level of discretion required when dealing with confidential matters
• Working with a diverse audience, including interacting with senior levels of management, effectively working individually or in a team environment.
• Candidates must also be prepared for a flexible working schedule (if required; will vary depending on business needs) and to complete a criminal and credit background check.

Salary Range:  Salary is directly related to a candidate’s ability. While education and experience is important, the candidate’s attitude, speed and ability to deliver accurate results is paramount. TECHCOM is a performance based employer.

Category: Accounting and Finance

Organization: TECHCOM (resumes@techcomnet.com)

Job Title: AP/AR Bookkeeper

Location: Vaughan

Employment Availability: Immediate

Candidates who meet the criteria listed for this position and who are interested in working in a dynamic environment that supports innovation, creativity, and excellence are invited to apply.  We would like to thank all applicants in advance for their interest however only those selected for an interview will be contacted.

Position Overview:  Reporting to the Manager, Administration and Finance, you will be involved in full cycle accounting.  Responsibilities include the preparation of monthly and quarterly bookkeeping assignments (including, but not limited to: payables, receivables, bank reconciliations, credit card reconciliations, tax returns, annual T4 reporting). The successful candidate will need the following qualifications and experience.

General Responsibilities & Expectations:

• Perform full cycle bookkeeping functions
• Perform accounts receivable, billings, accounts payable and collection activities
• Reconcile accounts
• Post journal entries
• Maintain general ledgers and financial statements
• Prepare other statistical, financial and accounting reports
• Keep financial records and establish, maintain and balance various accounting using manual and computerized bookkeeping systems

Skills & Qualifications:

• Completion of Accounting Diploma or equivalent
• Knowledge of basic accounting principles and concepts
• Highly proficient in MS Office Suite (Word, Excel and PowerPoint)
• Excellent organizational skills and great attention to detail
• Solid communication skills both oral and written
• Excellent judgement and problem solving skills
• Strong work ethic, energetic and passionate
• Results oriented with the ability to complete assignments on time and management multiple priorities concurrently
• Ability to work independently as well as part of a team, plan and take initiative to accomplish objectives in a timely manner with minimal supervision in a fast paced high changed environment
• Candidates must also be prepared for a flexible working schedule (if required; will vary depending on business needs) and to complete a criminal and credit background check.

 
Salary Range:  Salary is directly related to a candidate’s ability. While education and experience is important, the candidate’s attitude, speed and ability to deliver accurate results is paramount. TECHCOM is a performance based employer.

Category: Legal Support

Organization: TECHCOM (resumes@techcomnet.com)

Job Title: Legal Assistant

Location: Vaughan

Candidate who meet the criteria listed for this positon and who are interested in working in a dynamic environment that supports innovation, creativity, and excellence are invited to apply. We would like to thank all applicants in advance for their interest however only those selected for an interview will be contacted.

Position Overview:  A progressive opportunity in supporting multiple TECHCOM corporate legal activities for growing information technology and software development teams. Candidates must be highly motivated and able to deliver results simultaneously in an effective and efficient manner in a fast paced environment.  Candidates must also be self-motivated with strong skills in multi-tasking, organizing and time management.

General Responsibilities & Expectations:

• Maintain daily ‘items on the go’ list and work with manager to deliver multiple varied simultaneous items based on priority as set by manager and by the due date provided to the client or client business partner
• Prepare/draft, amend and support the finalization of TECHCOM legal documentation and correspondence related to client and client business partners, specifically related to TECHCOM products and services (e.g. software licensing, network services, professional services, statements of work, etc.)
• Review medium to high complexity legal documentation and revise legal terms/clauses as necessary in support of the TECHCOM business area and corporate lawyer to ensure TECHCOM requirements are being captured and addressed
• Tangible tracking of legal documentation changes and any associated logs of overall items under review
• Deliver and maintain all documentation per TECHCOM’s policies and documentation standards
• Support other TECHCOM team members as they deliver and support TECHCOM legal documentation and correspondence, with a goal to become the direct point of contact for clients and client business partners over time
• Facilitate escalation and resolution of items raised by clients and client business partners
• Coordinate calls/meetings involving numerous stakeholders to discuss, address and track legal documentation feedback
• Highly organized maintenance of databases (i.e. soft/PDF copies, hard copy files) and tracking/monitoring mechanisms (i.e. spreadsheets) for legal documents and correspondence
• Perform special projects and other related duties as assigned.
  
  

Skills/Qualifications:

• Two-year degree or equivalent certification
• 2+ years’ working experience as a legal assistant
• Fluency in (Familiarity) and speed (fast typing) with Microsoft Office software (i.e. Word, Excel, PowerPoint) and Adobe Acrobat)
• Strong oral and written communication skills so as to communicate clearly and effectively
• Highly organized and detail-oriented and ability to meeting deadlines for deliverables
• Excellent interpersonal skills working with a diverse audience, including effectively working individually or in a team environment
• Reliable means of transportation to our office in Vaughan
  
  

Salary Range:  Salary is directly related to a candidate’s ability. While education and experience are important, the candidate’s attitude, speed and ability to deliver accurate results are paramount. TECHCOM is a performance based employer.

Organization: TECHCOM (resumes@techcomnet.com)

Job Title: Operations Manager

Department:  Insolvency and Credit Counseling Services                                             

Location: Hwy 7 & Martin Grove, Woodbridge and/or Weston Road and Steeles Ave W

Organization Overview:  TECHCOM is a consulting services company that provides practical solutions to complex financial and operating problems in all aspects of the customer lifecycle including guidance on customer onboarding best practices through origination, adjudication, refinance and default management.

Position Overview:  We are currently seeking an Operations Manager to join our team. In this role, the ideal candidate will provide outstanding customer service and administrative support to the Consumer Proposal file administration process through a team of full-time and part-time staff.

Responsibilities & Expectations:

• Managing a team of full-time and part-time staff
• Day to day contact and timely issue resolution with clients, creditors and other stakeholders including but not limited to the following:

• • Managing proposal estates to reduce the number of overdue accounts and increase the number of the successful proposals
  • Addressing proposal payment requests, NSF payments and mitigating defaults
  • Answering questions directly or indirectly pertaining to the proposal and debtor’s financial affairs in general
  • Issuing letters to the debtors, creditors, etc.

• Addressing escalation timely and managing internal and external clients expectations
• Provide training to new hires
• Adhering to the TECHOM processes and policies
• Stay current with industry regulatory changes and best practice
  
  

Education

• University Degree or College Diploma
• Insolvency Administrator Certificate would be an asset
  
  

Skills/Qualifications:

• Insolvency administration and/or customer service experience
• People management and customer service experience with proven track record
• Working knowledge of Microsoft software products, including Word, Excel and PowerPoint
• Excellent communication skills to speak effectively with clients and other third parties
• Fully fluent in English (speaking, reading and writing; fluency in French is an asset)
• Strong leadership skills, strong learning skills
• Strong organizational skills to organize workload
• Proven background dealing with attention to details and multi-tasking
• Candidates must be prepared for a flexible work schedule if required
  
  

Salary Range:  Salary is directly related to a candidate’s ability to deliver. While education and experience is important, the candidate’s attitude, speed and ability to deliver accurate results are paramount. We start new team members at a mutually agreeable salary, and leverage the first year and more to invest time and resources in them and evaluate their ability to deliver.  TECHCOM is a performance based employer, i.e. we seek out ways to identify and reward high performance.  The opportunity to earn a higher salary is largely up to each team member’s desire to learn, take on more accountability, and ultimately deliver results.