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Facilitate productive decision-making with TECHCOM™ Business Intelligence – a tool that makes different data types available for data science, analytics and mining. Discover insights from past outcomes to enhance the current and future day employee and customer experience by establishing quantitative metrics revealed from within the continuous feedback loop of data made available via TECHCOM™ Business Intelligence
Use TECHCOM™ Business Intelligence to gain access to key demographic, activity and performance data available on or to any TECHCOM™ solution and use this data to analyze, unify or discover insights to enhance current day decisions and feed learning technologies, effectively elevating automation by:
Track and report on a multitude of metrics available on any TECHCOM™ Cloud enterprise solution including portfolio performance, employee KPIs, audit and compliance exception data, next action or contact channel effectiveness using the TECHCOM™ Reporting and Analytics engine. Leverage adhoc query capabilities or variable driven reporting to view current day data values – combine this with historical data and available 3rd party data sources to create a consolidated quantitative visualization.
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^ machine learning applies specific artificial intelligence principles into practice, allowing a machine to learn from available data