These are challenging times - let us help you help your customers

React.
Introduce our solutions into your ecosystem, give us access to your data and pro-actively manage your customer interaction and experience by applying machine learning^{^} based predictive strategies

Recalibrate.
Nurture a positive customer experience by iteratively combining historical, current day, behavioral and predictive data with workflow automation and case management to deliver a supportive personalized customer offering for your new, good standing or past due customers and establish long standing customer relationships

Partner.
Plug into our TECHCOM™ Cloud network of professionals who have available teams and expertise in areas including call centres, customer service, property and real estate management, lending, legal, default management and insolvency

We have secure, reliable, quick-deploy solutions - established over the last 20 years - that can help your business navigate through these unprecedented COVID-19 times

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TECHCOM™

Cloud

We offer more than Cloud technology…

Our cloud solution does much more than provide cloud based infrastructure, it provides a national network of professionals – available to you and your business – real-time

Client.
Looking to engage experts in fields that include call centre, customer service, property and real estate management, lending, legal, default management or insolvency? Become a Client member organization of the TECHCOM^™ Cloud network of professionals and securely extend our platform to authorized Supplier member agents who work from the same TECHCOM^™ platform as you, in real-time

Supplier.
As a Supplier member organization of the TECHCOM^™ Cloud you’ll be able to offer your strategic and operational expertise to our financial and government Client members. Let us handle the network and technology infrastructure, you provide the people

Technology.
With mirrored data centres, we provide hosted cloud infrastructure, software as a service (SaaS), application service provider (ASP), managed services and business process outsource (BPO) solutions. Our strategy and workflow engine, customer relationship and interaction case management GUI, OMNI contact channel and our reporting, analytics and business intelligence ecosystem can be plugged into you're existing environment in whole or in part

During these COVID-19 times, our cloud infrastructure and our people cloud has seamlessly responded to our Clients increased needs... and is at the ready - to support you and your business

systems. processes. people. simplified.^™

Sign up and be a member of the TECHCOM™ Cloud today!

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TECHCOM™

Originations, Adjudication and Decision Management

Develop, simulate, improve, report and automate decisions, strategies and workflows that affect customer interactions and business outcomes with the TECHCOM™ Decision Segmentation Workflow process manager and strategy engine

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TECHCOM™

Customer Relationship Manager - Customer Experience

The intersection point where risk, decisioning and workflow collide with historical, current day and predictive data to provide the most comprehensive, automated and effective customer and employee experience interface

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TECHCOM™

Customer Relationship Manager configuration for Default Management – Collections and Recovery

One of our more popular TECHCOM™Customer Relationship Manager configurations leverages TECHCOM™technology to learn from past outcomes, enhance preemptive strategies and optimize default management workflows in an effort to identify the most cost effective and actionable customer retention-centric scenario, contact channel and work plan

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TECHCOM™

Business Intelligence and Analytics

Unify statistics, data analysis and learning methods to derive quantifiable strategies and insights focused on improved customer engagement, portfolio performance and overall operation efficiency and effectiveness

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TECHCOM^™

Who We Are

Founded in 1994 and headquartered in Vaughan, Ontario Canada, TECHCOM^™ continues to focus on building innovative data agnostic technology platforms containing functionality and capability that spans all stages of the customer account life cycle allowing organizations to effectively communicate, interact and collaborate across and outside the enterprise – enabling geographically dispersed business operations to efficiently operate while also having embedded capability that extends the platform to external partner suppliers who operate on the TECHCOM^™ technology in real-time.

systems. processes. people. simplified.^™

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Latest News and Events update:

TECHCOM^™ – Supporting the fight against COVID-19

May 19, 2020

move at the speed of business

Products and Solutions

We support the technology areas of an organization by delivering best-in-class solutions to employees and customers.

TECHCOM^™ OMNI-One Digital Contact Channels

Our hosted TECHCOM^™ OMNI-One solution ensures your customers interact with you using the channel of their choice when and how they want via secure, self-serve, compliant, uninterrupted, 24-7-365 disaster recovery-business continuity enabled services.

TECHCOM^™ Fraud Management

Ingest fraud specific data, auto-generate affidavits and interact with the fraud-impacted customer using the channel of their choice via TECHCOM^™ OMNI-One with the fraud management configuration of the TECHCOM^™ Customer Relationship Manager.

Marketing, Customer Acquisition, Retention and Cross-Selling

Use the TECHCOM^™ Decision Segmentation Workflow process manager and strategy engine to combine your available customer data attributes with marketing and economic data and identify new or existing customers that are eligible for new products or services (cross-sell), notify them using the contact channel of their choice via TECHCOM^™ OMNI-One and track all customer interactions on the TECHCOM^™ CRM – providing feedback to the TECHCOM^™ Decision Segmentation Workflow process manager and strategy engine – forming an ecosystem focused on enhancing the customer experience using data driven and tailored insights.

Industries

Our configurable data agnostic multi-functional technology allows our solutions to be used to automate and introduce efficiencies in virtually all industries.

Banking and Credit Unions

Insurance*

Government

Auto Finance

Lending

Alternative Finance

Transportation

Utilities Energy and Natural Resources

Services and Support

Our goal is to continue to bring to market enhanced intuitive technology solutions with embedded self-service capability – with integrated training and support tools and a team of experts ready to assist.

Advisory, Consulting & Innovation

The TECHCOM^™ approach – we listen to your needs, we understand the way you do business, we work within your defined boundaries to recommend practical and innovative solutions – all that can be quantitatively validated. LEARN MORE

Customer Support

Each of our technology solutions comes with TECHCOM^™ providing all hardware, software and infrastructure – with access to real-time online support. Learn More

Managed Services & Business Processing Outsource (BPO)

Our team of experts and select supplier organizations of our TECHCOM^™ Cloud partner network combine to provide a complete end to end business operations and technology solution for your organization. LEARN MORE

Training

We are experts in the technology we build and the industries we serve – leverage our online training guides and our team to get the most of what TECHCOM^™ solutions offer. LEARN MORE

TECHCOM^™