Customer Interaction and Contact Channel Options

Send meaningful correspondence and interact with your customer when and through the contact channel of their choice with TECHCOM OMNI-One

systems. processes. people. simplified.

Our hosted TECHCOM OMNI-One solution ensures your customers interact with you using the channel of their choice when and how they want via secure, self-serve, compliant, uninterrupted, 24-7-365 disaster recovery-business continuity enabled services.

Digital Contact Channels

Keep pace with the ever-changing personal technology landscape with the always evolving contact channel suite that includes integrated support for legacy customer contact channels as well as embedded capability for the latest digital channels.

Use the TECHCOM Decision Segmentation Workflow process manager and strategy engine to determine when and through which contact channel you should be using to interact with new or existing customers.  Create automated response handling strategies for a real-time customer interaction experience.

Use TECHCOM OMNI-One to send correspondence to, and receive correspondence from, new or existing customers.

Use TECHCOM Customer Relationship Manager to track all interactions with customers and to provide feedback outcome data to the TECHCOM Decision Segmentation Workflow process manager and strategy engine to make better informed current-day decisions.

Engage your new and existing customers by creating a personalized experience focused on offering them what they need and when using the contact channel of their choice.

Digital Contact Channels
TECHCOM OMNI-One digital contact channel capabilities include integrated:
Legacy contact channel capabilities

TECHCOM OMNI-One legacy contact channel capabilities include support for:

Digital and Legacy contact channel

TECHCOM OMNI-One contains digital and legacy contact channel embedded capabilities that include:

Correspondence
Security
Chat

Solutions

Questions? Contact us to learn more.

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