Use the TECHCOM™ Decision Segmentation Workflow tree structure based decision tool to visually create strategies and workflows and visually identify how data will be handled along each branch and within each decision and treatment node.
Refine your approach to the customer experience through each stage of the customer life cycle using the visual experience provided by the TECHCOM™ Decision Segmentation Workflow process manager and strategy engine.
Continuously challenge the status quo by introducing challenger strategies, assess the outcomes of new ideas by simulating any proposed changes, redirect inventory to geographically dispersed organizations as part of your disaster recovery and business continuity strategy, ensure audit, governance and regulatory compliance – unlimited possibilities available to you with the TECHCOM™ Decision Segmentation Workflow process manager and strategy engine.
Use the TECHCOM™ Decision Segmentation Workflow process manager and strategy engine to make faster explainable and quantifiable decisions. The intuitive nature of the browser interface allows business users to create, simulate, measure and optimize business rules, decision strategies and treatments without the need for any coding.
Ingest data from any internal or external source and interact with up and down stream systems to create a reservoir of data options available to every strategy branch, decision and treatment node. Create end to end enterprise wide operational strategies and workflows or empower your separate business units to create and manage their own.
Make decisions in real-time (Digital Customer Contact Channel Automated Response) or make decisions once a day to set the daily work plan – options available to allow you to run your business how you do business.
Make decisions based on a 360° customer view by creating customer profile based strategies, derive data from data coming from different sources and transform ever-changing data into actionable decisions and strategies.