Our hosted TECHCOM™ OMNI-One solution ensures your customers interact with you using the channel of their choice when and how they want via secure, self-serve, compliant, uninterrupted, 24-7-365 disaster recovery-business continuity enabled services.
Keep pace with the ever-changing personal technology landscape with the always evolving contact channel suite that includes integrated support for legacy customer contact channels as well as embedded capability for the latest digital channels.
Use the TECHCOM™ Decision Segmentation Workflow process manager and strategy engine to determine when and through which contact channel you should be using to interact with new or existing customers. Create automated response handling strategies for a real-time customer interaction experience.
Use TECHCOM™ OMNI-One to send correspondence to, and receive correspondence from, new or existing customers.
Use TECHCOM™ Customer Relationship Manager to track all interactions with customers and to provide feedback outcome data to the TECHCOM™ Decision Segmentation Workflow process manager and strategy engine to make better informed current-day decisions.
Engage your new and existing customers by creating a personalized experience focused on offering them what they need and when using the contact channel of their choice.
TECHCOM™ OMNI-One legacy contact channel capabilities include support for:
TECHCOM™ OMNI-One contains digital and legacy contact channel embedded capabilities that include: