Manage all aspects of the default management life cycle using a customer-retention centric approach to collections and recovery. Ingest credit and economic data to complete near-real-time analysis to identify the likelihood of a customer payment and present different personalized repayment options to customers who your strategies have identified as have fallen into hardship and require reduced payment amounts or payment forgiveness.
The collections and recovery configurations of the TECHCOM™ Customer Relationship Manager have helped customers manage all aspects of the default management life cycle.
Configure the TECHCOM™ Customer Relationship Manager to support one or more of the following stages of the default management life cycle
Use one or more of the above configurations of the TECHCOM™ Customer Relationship Manager in unity with the TECHCOM™ Decision Segmentation Workflow process manager and strategy engine, TECHCOM™ OMNI-One customer contact channel suite and the TECHCOM™ Reporting and Analytics engine to visualize quantitative portfolio performance, metrics and results – creating a complete ecosystem inclusive of feedback and 3rd party data sources that are constantly sampled to ensure your business remains focused on keeping pace with the ever changing economic climate and the impact it has to your customers.
To learn more about all of the different configurations of the TECHCOM™ Customer Relationship Manager click here.