Default Management – Collections and Recovery

One of our more popular TECHCOM Customer Relationship Manager configuration leverages TECHCOM technology to learn from past outcomes, enhance preemptive strategies and optimize default management workflows in an effort to identify the most cost effective and actionable customer retention-centric scenario, contact channel and work plan

Manage all aspects of the default management life cycle using a customer-retention centric approach to collections and recovery.  Ingest credit and economic data to complete near-real-time analysis to identify the likelihood of a customer payment and present different personalized repayment options to customers who your strategies have identified as have fallen into hardship and require reduced payment amounts or payment forgiveness.

Collections and Recovery

The collections and recovery configurations of the TECHCOM Customer Relationship Manager have helped customers manage all aspects of the default management life cycle.

Configure the TECHCOM Customer Relationship Manager to support one or more of the following stages of the default management life cycle

TECHCOM FE DRS Configuration

(Early stage debt collections)

Use the TECHCOM FE DRS configuration of the TECHCOM Customer Relationship Manager to have internal agents focus on debt collections - and extend the platform to members of the TECHCOM Cloud who provide 1st party debt collection services and have their agents work on the same platform real-time

TECHCOM RPMS Configuration

(Legal collection and recovery of secured mortgage assets)

Use the TECHCOM RPMS configuration of the TECHCOM Customer Relationship Manager to have internal legal agents focus on collecting or recovering secured mortgage assets - extend the platform to members of the TECHCOM Cloud who provide 1st party or 3rd party secured legal collection or recovery services and have their agents work on the same platform real-time

TECHCOM VM DRS Configuration

(Late stage debt collections)

Use the TECHCOM VM DRS configuration of the TECHCOM Customer Relationship Manager to have internal agents focus on debt recovery - and extend the platform to members of the TECHCOM Cloud who provide 3rd party debt recovery services and have their agents work on the same platform real-time

TECHCOM AFMS* Configuration

(Legal collection and recovery of secured non-mortgage assets)

Use the TECHCOM AFMS* configuration of the TECHCOM Customer Relationship Manager to have internal auto finance agents focus on collecting or recovering secured vehicle assets - and extend the platform to members of the TECHCOM Cloud who provide 1st party or 3rd party vehicle asset recovery services and have their agents work on the same platform real-time

TECHCOM LMS Configuration

(Legal collection and recovery of unsecured assets)

Use the TECHCOM LMS configuration of the TECHCOM Customer Relationship Manager to have internal legal agents focus on collecting or recovering unsecured assets - and extend the platform to members of the TECHCOM Cloud who provide 1st party or 3rd party unsecured legal collection or recovery services and have their agents work on the same platform real-time

TECHCOM BMS Configuration

(Insolvency, depot volontaire and credit counseling portfolio management)

Use the TECHCOM BMS configuration of the TECHCOM Customer Relationship Manager to have internal insolvency, depot volontaire and credit counseling agents focus on managing insolvency and credit counseling portfolios – or leverage the TECHCOM Insolvency and Credit Counselling Managed Services team to support the management of your portfolios

Use one or more of the above configurations of the TECHCOM Customer Relationship Manager in unity with the TECHCOM Decision Segmentation Workflow process manager and strategy engine, TECHCOM OMNI-One customer contact channel suite and the TECHCOM Reporting and Analytics engine to visualize quantitative portfolio performance, metrics and results – creating a complete ecosystem inclusive of feedback and 3rd party data sources that are constantly sampled to ensure your business remains focused on keeping pace with the ever changing economic climate and the impact it has to your customers.

To learn more about all of the different configurations of the TECHCOM Customer Relationship Manager click here.

Solutions

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